Customer Support Representative - billing questions (Reno, NV)

Silverline Vista Property Management Group manages apartment communities around Reno. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 25 people based in Reno. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including maintenance requests, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with maintenance requests. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Reno, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.