Customer Support Representative - billing questions (Reno, NV)

Bluepeak Union Environmental Services is an environmental-services company in Reno with routes, transfer stations and recycling, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 145 people based in Reno. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including recycling loads, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with recycling loads. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Reno, with some flexibility after the first few months. • We reply to every applicant.