Customer Support Representative - billing questions (remote)

Westbrook Forge Arts Center is looking for a Customer Support Representative. The job centres on billing questions for exhibitions, and it would suit someone who likes steady, practical work. Evenings and weekends are part of the job. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with exhibitions. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Boston. • We will tell you what to expect at each step of the hiring process.