Customer Support Representative - billing questions (remote)

We are growing our team at Amberfield Pike Water Authority and adding a Customer Support Representative whose main responsibility will be billing questions. Safety and public health guide our decisions. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including billing accounts, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Raleigh. • Applications are reviewed on a rolling basis.