Customer Support Representative - billing questions (remote)

Westbrook Harbor Freight is a Grand Rapids logistics company with trucks, warehouses and dispatch, and we need a Customer Support Representative to lead our billing questions. We reward reliability. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including loads and lanes, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with loads and lanes. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with a monthly team day in Grand Rapids. • We reply to every applicant.