Customer Support Representative - billing questions (remote)

Fernwood Loom Insurance is looking for a Customer Support Representative. The job centres on billing questions for catastrophe response, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including catastrophe response, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with catastrophe response. Working arrangement • Part-time, about 24 hours a week, spread across three days. • Fully remote, with an occasional day on site in Kansas City. • Applications are reviewed on a rolling basis.