Customer Support Representative - billing questions (remote)

We are growing our team at Summit Nest Markets and adding a Customer Support Representative whose main responsibility will be billing questions. Managers started on the floor. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including pricing, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with pricing. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Sacramento. • We will tell you what to expect at each step of the hiring process.