Customer Support Representative - billing questions (remote)

We are growing our team at Westbrook Union Civic Services and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 17 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including constituent requests, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with constituent requests. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Atlanta. • We will tell you what to expect at each step of the hiring process.