Customer Support Representative - billing questions (remote)

We are growing our team at Bluepeak Rook Housing and adding a Customer Support Representative whose main responsibility will be billing questions. You would join a small organisation of about 102 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including lease compliance, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with lease compliance. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Grand Rapids. • Applications are reviewed on a rolling basis.