Customer Support Representative - billing questions (remote)

Amberfield Ivory Inspection Services Group is an inspection company in El Paso with field technicians and lab staff, and we need a Customer Support Representative to lead our billing questions. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including test reports, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with test reports. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with a monthly team day in El Paso. • Applications are reviewed on a rolling basis.