Customer Support Representative - billing questions (remote)

Bright Harbor Telecom is a telecommunications provider in Milwaukee focused on reliable home and business connections, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Resolve billing and account issues, including service installations, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with service installations. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Milwaukee. • Applications are reviewed on a rolling basis.