Customer Support Representative - billing questions (remote)

Bright Orchard Environmental Services is looking for a Customer Support Representative. The job centres on billing questions for collection routes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 24 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including collection routes, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with collection routes. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Detroit. • We will tell you what to expect at each step of the hiring process.