Customer Support Representative - billing questions (remote)

Stonegate Umber Facilities is a facilities company in Denver with crews on day and night shifts. We are hiring a Customer Support Representative to take on billing questions. Bilingual teams are common. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including safety inspections, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with safety inspections. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Denver. • We will tell you what to expect at each step of the hiring process.