Customer Support Representative - billing questions (remote)

Greenridge Keystone Freight is looking for a Customer Support Representative. The job centres on billing questions for carrier rates, and it would suit someone who likes steady, practical work. Dispatch, drivers and warehouse staff talk to each other constantly. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including carrier rates, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with carrier rates. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with an occasional day on site in Virginia Beach. • We will tell you what to expect at each step of the hiring process.