Customer Support Representative - billing questions (remote)

Stonegate Wren Inspection Services Group tests and certifies buildings, pipelines and equipment around Kansas City, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 321 people, working mostly from home. What you will do • Resolve billing and account issues, including test reports, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with test reports. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Kansas City. • We will tell you what to expect at each step of the hiring process.