Customer Support Representative - billing questions (remote)

Summit Property Management Group manages apartment communities around Reno. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 36 people, working mostly from home. What you will do • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with vendor invoices. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Fully remote, with a monthly team day in Reno. • Applications are reviewed on a rolling basis.