Customer Support Representative - billing questions (remote)

Highbridge Wren Energy Group supplies electricity and gas to homes and businesses around Denver, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 134 people, working mostly from home. What you will do • Resolve billing and account issues, including billing disputes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with billing disputes. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Denver. • We will tell you what to expect at each step of the hiring process.