Customer Support Representative - billing questions (remote)

We are growing our team at Clearpath Basin Legal Group and adding a Customer Support Representative whose main responsibility will be billing questions. Confidentiality and accuracy are taken very seriously. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including trust accounts, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with trust accounts. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with a monthly team day in Philadelphia. • We reply to every applicant.