Customer Support Representative - billing questions (remote)

Westbrook Forge Inspection Services is looking for a Customer Support Representative. The job centres on billing questions for scheduling, and it would suit someone who likes steady, practical work. Training and certification are paid for. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including scheduling, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with scheduling. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Cleveland. • Applications are reviewed on a rolling basis.