Customer Support Representative - billing questions (remote)

Clearpath Oak Energy is looking for a Customer Support Representative. The job centres on billing questions for hardship programmes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including hardship programmes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with hardship programmes. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with an occasional day on site in Hartford. • We reply to every applicant.