Customer Support Representative - billing questions (remote)

Bright Meadow Water Authority is looking for a Customer Support Representative. The job centres on billing questions for treatment plant data, and it would suit someone who likes steady, practical work. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Sacramento. • We reply to every applicant.