Customer Support Representative - billing questions (remote)

We are growing our team at Amberfield Clear Legal Group and adding a Customer Support Representative whose main responsibility will be billing questions. Confidentiality and accuracy are taken very seriously. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including client files, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with client files. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with quarterly visits in Savannah. • We reply to every applicant.