Customer Support Representative - billing questions (remote)

Amberfield Basin Facilities is looking for a Customer Support Representative. The job centres on billing questions for contractor visits, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including contractor visits, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with contractor visits. • Bilingual English and Spanish. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Birmingham. • Applications are reviewed on a rolling basis.