Customer Support Representative - billing questions (remote)

Summit Quarry Hospitality runs guest-focused properties across the Atlanta area. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including reviews and feedback, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with reviews and feedback. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with quarterly visits in Atlanta. • Applications are reviewed on a rolling basis.