Customer Support Representative - billing questions (remote)

Greenridge Stone Energy is an energy provider in Virginia Beach focused on reliable service and fair billing. We are hiring a Customer Support Representative to take on billing questions. We work closely with regulators and communities. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including usage data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Virginia Beach. • Applications are reviewed on a rolling basis.