Customer Support Representative - billing questions (remote)

Lumen Ivory Hospitality runs guest-focused properties across the Cincinnati area. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including group events, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with group events. Working arrangement • Part-time, about 24 hours a week, with flexible days. • Fully remote, with an occasional day on site in Cincinnati. • We reply to every applicant.