Customer Support Representative - billing questions (remote)

Lumen Bridge Energy Group supplies electricity and gas to homes and businesses around Sacramento. We are hiring a Customer Support Representative to take on billing questions. We work closely with regulators and communities. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service connections, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with service connections. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with an occasional day on site in Sacramento. • We reply to every applicant.