Customer Support Representative - billing questions (remote)

Silverline Meadow Medical is looking for a Customer Support Representative. The job centres on billing questions for training materials, and it would suit someone who likes steady, practical work. Documentation is part of the craft. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including training materials, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with training materials. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in San Diego. • Applications are reviewed on a rolling basis.