Customer Support Representative - billing questions (remote)

Amberfield Mill Arts Center is an arts centre in Rochester with a full calendar of events. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of about 781 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including exhibitions, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with exhibitions. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Rochester. • We reply to every applicant.