Customer Support Representative - billing questions (remote)

Cedar Ivory Banking Services Partners is looking for a Customer Support Representative. The job centres on billing questions for branch operations, and it would suit someone who likes steady, practical work. We promote from within and train well. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including branch operations, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with branch operations. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with quarterly visits in Providence. • We reply to every applicant.