Customer Support Representative - billing questions (remote)

Ironwood Bridge Transit Planning is a transit-planning firm in Des Moines working with agencies and riders. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including survey data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with survey data. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Des Moines. • We reply to every applicant.