Customer Support Representative - billing questions (remote)

Redstone Sparrow Energy Partners is an energy provider in Madison focused on reliable service and fair billing, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 164 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including usage data, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with usage data. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Madison. • We reply to every applicant.