Customer Support Representative - billing questions (remote)

Bluepeak Stone Energy delivers power and gas plans across the Dallas region, and we need a Customer Support Representative to lead our billing questions. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service connections, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with service connections. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Dallas. • Applications are reviewed on a rolling basis.