Customer Support Representative - billing questions (remote)

Highbridge Orchard Environmental Services is looking for a Customer Support Representative. The job centres on billing questions for service complaints, and it would suit someone who likes steady, practical work. You would join a large organisation of about 228 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including service complaints, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with service complaints. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Boston. • We reply to every applicant.