Customer Support Representative - billing questions (remote)

Northwind Oak Freight is a Columbus logistics company with trucks, warehouses and dispatch, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 416 people, working mostly from home. What you will do • Resolve billing and account issues, including carrier rates, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with carrier rates. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • Fully remote, with a monthly team day in Columbus. • We will tell you what to expect at each step of the hiring process.