Customer Support Representative - billing questions (remote)

Northwind Field Financial Group is a financial-services company in Atlanta. We are hiring a Customer Support Representative to take on billing questions. You would join a small organisation of about 11 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with account servicing. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Atlanta. • Applications are reviewed on a rolling basis.