Customer Support Representative - billing questions (remote)

Cedar Iron Insurance sells home, auto and small-business insurance in Miami, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including claims, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with claims. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • Fully remote, with quarterly visits in Miami. • We will tell you what to expect at each step of the hiring process.