Customer Support Representative - billing questions (remote)

We are growing our team at Fernwood Harbor Freight and adding a Customer Support Representative whose main responsibility will be billing questions. On-time is the promise and we work hard to keep it. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including carrier rates, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with carrier rates. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with a monthly team day in Orlando. • Applications are reviewed on a rolling basis.