Customer Support Representative - billing questions (remote)

Silverline Cobalt Housing Group manages affordable housing communities across Jacksonville. We are hiring a Customer Support Representative to take on billing questions. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including rent assistance, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with rent assistance. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with quarterly visits in Jacksonville. • We will tell you what to expect at each step of the hiring process.