Customer Support Representative - billing questions (remote)

Amberfield Ridge Auto Group serves drivers and dealerships across the Indianapolis region. We are hiring a Customer Support Representative to take on billing questions. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with warranty claims. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • Remote-friendly, with quarterly visits in Indianapolis. • We will tell you what to expect at each step of the hiring process.