Customer Support Representative - billing questions (remote)

Greenridge Meadow Press is a printer and publisher in Houston serving local and national clients, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 155 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including press runs, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with press runs. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with quarterly visits in Houston. • Applications are reviewed on a rolling basis.