Customer Support Representative - billing questions (remote)

Greenridge Beacon Manufacturing Partners is a Knoxville manufacturer supplying regional industrial customers, and we need a Customer Support Representative to lead our billing questions. Many of our supervisors started on the floor. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including tooling, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with tooling. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Remote-friendly, with a monthly team day in Knoxville. • We will tell you what to expect at each step of the hiring process.