Customer Support Representative - billing questions (remote)

Westbrook Corner Markets is a Pittsburgh retailer with stores, a distribution centre and online ordering. We are hiring a Customer Support Representative to take on billing questions. We like people who know our customers by name. What you will do • Resolve billing and account issues, including shrink and waste, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with shrink and waste. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Pittsburgh. • We reply to every applicant.