Customer Support Representative - billing questions (remote)

Clearpath Mill Telecom is a telecommunications provider in San Jose focused on reliable home and business connections, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 17 people, working mostly from home. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including outage reports, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with outage reports. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in San Jose. • Applications are reviewed on a rolling basis.