Customer Support Representative - billing questions (remote)

Silverline Rook Manufacturing manufactures parts and assemblies at its Dallas plant, and we need a Customer Support Representative to lead our billing questions. You would join a small organisation of about 25 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including scrap and rework, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with scrap and rework. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with a monthly team day in Dallas. • We will tell you what to expect at each step of the hiring process.