Customer Support Representative - billing questions (remote)

Highbridge Markets is looking for a Customer Support Representative. The job centres on billing questions for pricing, and it would suit someone who likes steady, practical work. You would join a large organisation of about 556 people, working mostly from home. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including pricing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with pricing. • Bilingual English and Spanish. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Tampa. • We will tell you what to expect at each step of the hiring process.