Customer Support Representative - billing questions (remote)

Greenridge Haven Manufacturing makes precision components in Austin, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of about 989 people, working mostly from home. What you will do • Resolve billing and account issues, including customer orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with customer orders. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with quarterly visits in Austin. • Applications are reviewed on a rolling basis.