Customer Support Representative - billing questions (remote)

Amberfield Meridian Inspection Services is an inspection company in Wichita with field technicians and lab staff. We are hiring a Customer Support Representative to take on billing questions. Technicians travel and report carefully. What you will do • Resolve billing and account issues, including scheduling, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with scheduling. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with quarterly visits in Wichita. • Applications are reviewed on a rolling basis.