Customer Support Representative - billing questions (remote)

Stonegate Loom Auto Group operates automotive service and parts businesses around Des Moines, and we need a Customer Support Representative to lead our billing questions. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Resolve billing and account issues, including warranty claims, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with warranty claims. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Fully remote, with an occasional day on site in Des Moines. • Applications are reviewed on a rolling basis.