Customer Support Representative - billing questions (remote)

Silverline Field Financial is a financial-services company in Raleigh. We are hiring a Customer Support Representative to take on billing questions. Trust is the product, so accuracy and clarity matter. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including account servicing, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with account servicing. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Raleigh. • We will tell you what to expect at each step of the hiring process.